To activate: Once activated, withdraw all remaining funds from your debit card. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. Benefits used or misused by a Protective Payee will not be replaced. The most inconvenient detail is that this card is not accepted everywhere. Debit card users will need to pay for their fuel inside the station or kiosk. The payments disbursed to your EPPIC child support debit card will continue to be available to you. The card will arrive in 2 to 5 business days. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. It is recommended that you activate the card using a landline. Accept the surcharge if you want to make the transaction. The contact information for Bank of America is on the back of your card. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. contact your Child Support Agency and provide your updated address. If you have not yet received your card, you may in the coming days. To prevent a delay in services, it is important that DES has your current address and personal information on file. How long does it take to get your Way2Go card? Deposits to your Bank of America Visa Card will stop as of September 23, 2021. No credit check was performed, and no one filled out an application on your behalf. Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). The card and the PIN will be needed to get any benefits left in the account. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. There is no charge for this service. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. There is no charge for this service. Keep your receipts each time you swipe your card. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. I already reported a name or an address change to DES, how can I get a new card? To get cash without being charged a fee, use any MoneyPass ATM. You will also be able to access account information at www.GoProgram.com. For instance if you have $600 it won't let you transfer $600. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. How does the debit card (ePayment/Way2Go Card) work? The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Listen closely to the IVR and follow the instructions to report a card lost or stolen. No. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. 2 level 2 You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . If you still have funds on your Bank of America Visa Card, dont worry! Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. This information is also available online at https://bit.ly/AZUI-EPC. Repaying the UI benefits collected, plus penalties and fines. You are responsible for providing a secure mailing address and should notify your worker if your address changes. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. **Please Note** You do not need to have your old card number or speak to a representative. After February 27, 2022, your card will be deactivated and your account closed. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. Beginning October 27, 2021, you may begin using your Way2Go card. Four good reasons to indulge in cryptocurrency! Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. What's the difference between customer service & surcharge fees? If you have questions or need additional information please contact: For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. 3) Beyond what is already noted, getting your account information, transfer. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Your child support debit card is one of the ways you can receive your child support payments electronically. My card is for CS payments and there aren't any convenient options with this card. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Definitely; the Way2Go Card app is available on iOS and Android devices. Way2Go Card call centers can only assist in matters relating to the debit card itself. You can obtain this information through the Voice Response System (1-. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Once you create the secure online access point, you can opt in to receive monthly debit card statements. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Just a warning for anyone who would like to transfer funds in the future. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. You are not allowed to spend more than the amount of funds posted to your account. What if Ive moved since I received my first EPC card? There is no charge for this service. The money is automatically deducted from your card account. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. How long can I use my old Bank of America card? This year's theme is Fuel for the Future! The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Web access to your Card account and personal transaction history. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). What do I do if I do not receive my new card in the mail? Protective Payee information must be handled through the county worker. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. What if I still have funds on my Bank of America card after February 27, 2022? The number is 1-855-709-1079. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. Forgot User ID? Contact Wisconsin Debit Card customer service at 1-877-253-3686. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. I have been using Way2Go for my unemployment since May of 2020. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. What would I do if I was unable to activate my new Way2Go Card? It is necessary to select a new PIN for your replacement card. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! The app is outdated. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. What are the benefits of my new Way2Go Card? Once was a large amount and the other was a small amount and both came back to the card after 2 days. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Access your card account information for free at. Where can I find fee information for my new card? Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. The IVR and all vendor notifications are available in Spanish. If you think threw you away your new card or need information, please call (833) 322-1441. When prompted, choose Lost or Stolen from the automated menu. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? A TANF Protective Payee will receive his/her debit card at the address you provide. Your debit card may be dirty or damaged. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. Funds Transfer. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. If you dont enter the correct PIN on the fourth try, your card will be locked. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Using the balance on the card towards a purchase at a retail location. The new website, www.GoProgram.com, requires users to establish a new User ID and password. Keep it. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. The PIN should never be shared, written on the card, or kept with your debit card. Leading the way to wherever you want to go. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). LearnMore. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. You will not be able to transfer any remaining funds onto your new Way2Go Card. The contact information for Bank of America is on the back of your card. If the card is not working properly, a new one will be mailed. A $5.00 card replacement fee will be deducted from your account balance. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Twenty-four hours after the payment has been received. The significant role played by bitcoin for businesses! Transfer your funds to a U.S. bank account using the bank transfer feature. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. You may also go to GoProgram.com and create a secure online access point for your debit card account. Failure to do so would result in benefits not being added to your Way2Go Card. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. One of the other times I called was because my card got locked due to suspected fraud. Really sucks. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. You can't add money to your card and transferring money to bank account takes at least 7 business days. I have had to call customer service 3 times. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. We'll use it to pay you the next time you draw unemployment benefits. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Most often asked questions related to bitcoin. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. 4. No. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Does the new card have any fees I should be aware of? How much can I withdraw from my Eppicard? Works with all Go Program Way2Go Card eligible MasterCard programs. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Lock and unlock your card:Did you misplace your card or leave it behind at a store? For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. 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I recently received a new one will be deducted from your account.! Do not use direct deposit and I recently received a new PIN for your replacement card card provides easy. Must be handled through the county worker Response ( IVR ) at ( 844 542-1115! Locked due to suspected fraud news and updates delivered straight to your EPPIC support!